--- title: Troubleshooting the Brother QL-800 Printer description: A troubleshooting guide to fix printing issues with the Brother QL-800 Printer. --- [Skip to content](https://support.advancedentry.com/troubleshooting-the-brother-ql-800-printer#main-content) English Show submenu for translations [Customer portal](https://support.advancedentry.com/tickets-view?hsLang=en) ![Logo\_Primary\_RGB-2.png\]](https://support.advancedentry.com/hs-fs/hubfs/Logo_Primary_RGB-2.png?height=40&name=Logo_Primary_RGB-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.advancedentry.com/tickets-view) - [Advanced Entry Portal](https://portal.advancedentry.com/) [Advanced Entry Portal](https://portal.advancedentry.com/) Welcome to Advanced Entry. How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.advancedentry.com/?hsLang=en) 2. [Printing & Badges](https://support.advancedentry.com/printing-badges?hsLang=en) 3. [Printer Management](https://support.advancedentry.com/printing-badges?hsLang=en#printer-management) # Troubleshooting the Brother QL-800 Printer ## A troubleshooting guide to fix printing issues with the Brother QL-800 Printer. If your Brother QL-800 printer is not printing, follow these steps to troubleshoot the issue: 1. **Ensure Editor Lite Mode is Disabled:** The printer may not print if **Editor Lite mode** is enabled. To disable it: - Press and hold the **Editor Lite button** until the lamp turns off, this will ensure the printer is out of Editor Lite mode and ready to print normally. 2. **Check the Printer Status Light:** The **Printer Status Light** will indicate the printer’s current state: - **Green Light:** A green status light means the printer is functioning normally, and you can proceed with printing. - **Red Light:** If the light is red, it usually indicates an issue. Check the following: - **Labels Installed:** Ensure that the printer has labels properly installed. - **Paper Jam:** Make sure there is no jammed paper. Remove any stuck paper carefully. - **Paper Feed:** Confirm that the printer paper is properly fed through the front of the printer. 3. **Test the Printer:** After ensuring Editor Lite is off and checking the above steps, run a test print to confirm that the printer is working. **FAQs:** 1. **What should I do if the Editor Lite lamp won’t turn off?** If pressing and holding the Editor Lite button doesn’t turn off the lamp, try powering off and on the printer. If the issue persists, reach out to customer support for further assistance. 2. **What if my printer is still not printing after turning off Editor Lite mode?** Double-check that labels are correctly installed and the paper feed is aligned. If the issue continues, contact customer support for further troubleshooting assistance. 3. **What else should I check if my printer is not printing?** Ensure there are no obstructions in the paper path, and that the printer’s connection to the kiosk is stable. - [Getting Started](https://support.advancedentry.com/getting-started?hsLang=en#main-content) - [Onboarding](https://support.advancedentry.com/getting-started?hsLang=en#onboarding) - [Quick Start](https://support.advancedentry.com/getting-started?hsLang=en#quick-start) - [Kiosk Setup & Usage](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#main-content) - [Basic Settings](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#basic-settings) - [Visitor Management](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#visitor-management) - [Interaction & Accessibility](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#interaction-accessibility) - [Branding](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#branding) - [Printing & Badges](https://support.advancedentry.com/printing-badges?hsLang=en#main-content) - [Printer Basics](https://support.advancedentry.com/printing-badges?hsLang=en#printer-basics) - [Printer Management](https://support.advancedentry.com/printing-badges?hsLang=en#printer-management) - [Printer Models](https://support.advancedentry.com/printing-badges?hsLang=en#printer-models) - [Portal & Online Management](https://support.advancedentry.com/portal-online-management?hsLang=en#main-content) - [User & Permissions](https://support.advancedentry.com/portal-online-management?hsLang=en#user-permissions) - [Visitor Data & Alerts](https://support.advancedentry.com/portal-online-management?hsLang=en#visitor-data-alerts) - [Visitor Tracing](https://support.advancedentry.com/visitor-tracing?hsLang=en#main-content) - [Tracking & Reports](https://support.advancedentry.com/visitor-tracing?hsLang=en#tracking-reports) - [Pre-Registration & Documents](https://support.advancedentry.com/visitor-tracing?hsLang=en#pre-registration-documents) - [Health Compliance](https://support.advancedentry.com/health-compliance?hsLang=en#main-content) - [Health Screening](https://support.advancedentry.com/health-compliance?hsLang=en#health-screening) - [Forms & Notifications](https://support.advancedentry.com/health-compliance?hsLang=en#forms-notifications) - [Security & Access](https://support.advancedentry.com/security-access?hsLang=en#main-content) - [Access Control](https://support.advancedentry.com/security-access?hsLang=en#access-control) - [Identity Verification](https://support.advancedentry.com/security-access?hsLang=en#identity-verification) - [Data Storage](https://support.advancedentry.com/security-access?hsLang=en#data-storage) - [Communications & Feedback](https://support.advancedentry.com/communications-feedback?hsLang=en#main-content) - [Visitor Messaging](https://support.advancedentry.com/communications-feedback?hsLang=en#visitor-messaging) - [Feedback & Reporting](https://support.advancedentry.com/communications-feedback?hsLang=en#feedback-reporting) - [Language Support](https://support.advancedentry.com/communications-feedback?hsLang=en#language-support) - [Reputation Management](https://support.advancedentry.com/reputation-management?hsLang=en) - [Integrations](https://support.advancedentry.com/integrations?hsLang=en) [![Chill listening crop-3](https://support.advancedentry.com/hs-fs/hubfs/Logo_Primary_RGB%20(1).png?width=80&height=24&name=Logo_Primary_RGB%20(1).png "Chill listening crop-3")](https://advancedentry.com/) Copyright © 2026, Advanced Entry