--- title: Tracking Feedback Resolution Status description: Monitor and manage all negative feedback and low Google reviews efficiently. --- [Skip to content](https://support.advancedentry.com/tracking-feedback-resolution-status#main-content) English Show submenu for translations [Customer portal](https://support.advancedentry.com/tickets-view?hsLang=en) ![Logo\_Primary\_RGB-2.png\]](https://support.advancedentry.com/hs-fs/hubfs/Logo_Primary_RGB-2.png?height=40&name=Logo_Primary_RGB-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.advancedentry.com/tickets-view) - [Advanced Entry Portal](https://portal.advancedentry.com/) [Advanced Entry Portal](https://portal.advancedentry.com/) Welcome to Advanced Entry. How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.advancedentry.com/?hsLang=en) 2. [Communications & Feedback](https://support.advancedentry.com/communications-feedback?hsLang=en) 3. [Feedback & Reporting](https://support.advancedentry.com/communications-feedback?hsLang=en#feedback-reporting) # Tracking Feedback Resolution Status ## Monitor and manage all negative feedback and low Google reviews efficiently. Advanced Entry helps your facility stay on top of visitor feedback: - **Instant Notifications:** Every negative feedback submission or Google review under 4 stars triggers an instant email to all contacts set in your settings. - **Follow-up Reminder:** 48 hours later, a follow-up email is sent to ensure feedback is addressed. - **Status Tracking:** Users can update the resolution status directly in the portal under the **Feedback** and **Google Reviews** tabs. This keeps your team accountable and ensures every issue is resolved promptly. **See GIF Example:** ![Update Feedback Status](https://ci3.googleusercontent.com/meips/ADKq_NbKjKlerYKbU1F4hYVlZdX7LbGcd15w0txew7ytDC1Xht7j7yildgNiJTFKOHe9V-caVpYj2Lzw8sxOqh6-L4X7HeB-EQC4FhM2se5il7C9wVaVOdCqEgIHk4spGqjTITOT1IWuZVA36QgDkI7dQ3dykhCO8aaHHzU=s0-d-e1-ft#https://mcusercontent.com/eeeb52965bcf4334150d5a52e/images/e78bb392-e066-f6ac-4c06-332b6f0fb480.gif)   **FAQs:** 1. **Who receives the notifications?** All contacts configured in the portal’s settings for feedback alerts. 2. **Can I change the follow-up timing?** Currently, the follow-up email is sent 48 hours after the initial notification. 3. **Where can I update the feedback status?** You can update the status in the **Feedback** tab or the **Google Reviews** tab in the portal. - [Getting Started](https://support.advancedentry.com/getting-started?hsLang=en#main-content) - [Onboarding](https://support.advancedentry.com/getting-started?hsLang=en#onboarding) - [Quick Start](https://support.advancedentry.com/getting-started?hsLang=en#quick-start) - [Kiosk Setup & Usage](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#main-content) - [Basic Settings](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#basic-settings) - [Visitor Management](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#visitor-management) - [Interaction & Accessibility](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#interaction-accessibility) - [Branding](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#branding) - [Printing & Badges](https://support.advancedentry.com/printing-badges?hsLang=en#main-content) - [Printer Basics](https://support.advancedentry.com/printing-badges?hsLang=en#printer-basics) - [Printer Management](https://support.advancedentry.com/printing-badges?hsLang=en#printer-management) - [Printer Models](https://support.advancedentry.com/printing-badges?hsLang=en#printer-models) - [Portal & Online Management](https://support.advancedentry.com/portal-online-management?hsLang=en#main-content) - [User & Permissions](https://support.advancedentry.com/portal-online-management?hsLang=en#user-permissions) - [Visitor Data & Alerts](https://support.advancedentry.com/portal-online-management?hsLang=en#visitor-data-alerts) - [Visitor Tracing](https://support.advancedentry.com/visitor-tracing?hsLang=en#main-content) - [Tracking & Reports](https://support.advancedentry.com/visitor-tracing?hsLang=en#tracking-reports) - [Pre-Registration & Documents](https://support.advancedentry.com/visitor-tracing?hsLang=en#pre-registration-documents) - [Health Compliance](https://support.advancedentry.com/health-compliance?hsLang=en#main-content) - [Health Screening](https://support.advancedentry.com/health-compliance?hsLang=en#health-screening) - [Forms & Notifications](https://support.advancedentry.com/health-compliance?hsLang=en#forms-notifications) - [Security & Access](https://support.advancedentry.com/security-access?hsLang=en#main-content) - [Access Control](https://support.advancedentry.com/security-access?hsLang=en#access-control) - [Identity Verification](https://support.advancedentry.com/security-access?hsLang=en#identity-verification) - [Data Storage](https://support.advancedentry.com/security-access?hsLang=en#data-storage) - [Communications & Feedback](https://support.advancedentry.com/communications-feedback?hsLang=en#main-content) - [Visitor Messaging](https://support.advancedentry.com/communications-feedback?hsLang=en#visitor-messaging) - [Feedback & Reporting](https://support.advancedentry.com/communications-feedback?hsLang=en#feedback-reporting) - [Language Support](https://support.advancedentry.com/communications-feedback?hsLang=en#language-support) - [Reputation Management](https://support.advancedentry.com/reputation-management?hsLang=en) - [Integrations](https://support.advancedentry.com/integrations?hsLang=en) [![Chill listening crop-3](https://support.advancedentry.com/hs-fs/hubfs/Logo_Primary_RGB%20(1).png?width=80&height=24&name=Logo_Primary_RGB%20(1).png "Chill listening crop-3")](https://advancedentry.com/) Copyright © 2026, Advanced Entry