Sitewide Comms
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      Tracking Feedback Resolution Status

      Monitor and manage all negative feedback and low Google reviews efficiently.

      Advanced Entry helps your facility stay on top of visitor feedback:

      • Instant Notifications: Every negative feedback submission or Google review under 4 stars triggers an instant email to all contacts set in your settings.

      • Follow-up Reminder: 48 hours later, a follow-up email is sent to ensure feedback is addressed.

      • Status Tracking: Users can update the resolution status directly in the portal under the Feedback and Google Reviews tabs.

      This keeps your team accountable and ensures every issue is resolved promptly.

      See GIF Example:


      Update Feedback Status

       

      FAQs:

      1. Who receives the notifications?
        All contacts configured in the portal’s settings for feedback alerts.

      2. Can I change the follow-up timing?
        Currently, the follow-up email is sent 48 hours after the initial notification.

      3. Where can I update the feedback status?
        You can update the status in the Feedback tab or the Google Reviews tab in the portal.