Facilities have the ability to respond to visitor feedback directly via SMS or email from the portal.
When a facility receives a feedback submission from a visitor, they have the option to respond directly through the portal. Facility managers can access the feedback and reply to the visitor via SMS or email. This feature ensures smooth communication, allowing facilities to address concerns, express gratitude, or follow up with visitors promptly.
To respond to feedback submissions, simply navigate to the feedback section in the portal and choose your preferred method (SMS or email) to reply.
FAQs:
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How do I reply to a feedback submission?
Once a feedback submission is received, you can go to the feedback section in the portal, view the submission, and choose to respond either via SMS or email. -
Can I respond to feedback from multiple visitors at once?
Responses are made individually for each feedback submission, allowing you to personalize your replies to each visitor. -
Do I need special permissions to reply to feedback?
No, as long as you have portal access, you can respond to feedback. If you're unable to reply, reach out to our CS to make sure you have portal access.