Step-by-step guide to testing your printer directly from the Advanced Entry Kiosk.
To test your printer, follow these steps directly from the Kiosk settings:
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Access the Kiosk Settings:
On the Kiosk screen, click on the Settings icon located in the bottom-right corner of the screen. -
Enter Your Password:
When prompted, enter your password. If you haven’t changed it, it will be 23232323 (default). -
Select Printer Setup:
In the settings menu, click on Printer Setup. -
Check Printer Connection:
Here, you will be able to confirm if your printer is properly connected to the Kiosk. -
Test Print:
You’ll also see a Test Print button. Click it to print a test page and verify the printer's functionality.
What to do if the Test Print Fails:
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For the Built-in AE Printer:
If your test print fails, refer to the article on Troubleshooting the AE Printer in Case of Jamming. Make sure the printer is not jammed, the labels are loaded correctly, and the printer is properly connected. -
For the Brother QL-800 Printer:
If the Brother QL-800 printer is not printing, ensure Editor Lite mode is disabled. Check the Printer Status Light to make sure it is green. If it’s red, follow the troubleshooting steps from the article on Troubleshooting the Brother Printer to resolve any paper jams or connection issues.
FAQs:
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What should I do if the printer isn’t connected to the kiosk?
Ensure the printer is properly powered on and connected to the kiosk. If the issue persists, check the connection cables or contact customer support for further assistance. -
Can I test both printers from the Kiosk?
Yes, you can test either the Built-in AE Printer or the external Brother QL-800 printer through the same process. -
Why is my test print not working?
If the test print fails, follow the troubleshooting steps from the relevant articles for both the AE Printer and Brother QL-800 to resolve any connection or paper issues.