--- title: How to Remove and Clean the Built-in AE Printer description: Step-by-step guide to safely remove and clean your AE Printer to ensure smooth badge printing. --- [Skip to content](https://support.advancedentry.com/how-to-remove-and-clean-the-built-in-ae-printer#main-content) English Show submenu for translations [Customer portal](https://support.advancedentry.com/tickets-view?hsLang=en) ![Logo\_Primary\_RGB-2.png\]](https://support.advancedentry.com/hs-fs/hubfs/Logo_Primary_RGB-2.png?height=40&name=Logo_Primary_RGB-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.advancedentry.com/tickets-view) - [Advanced Entry Portal](https://portal.advancedentry.com/) [Advanced Entry Portal](https://portal.advancedentry.com/) Welcome to Advanced Entry. How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.advancedentry.com/?hsLang=en) 2. [Printing & Badges](https://support.advancedentry.com/printing-badges?hsLang=en) 3. [Printer Management](https://support.advancedentry.com/printing-badges?hsLang=en#printer-management) # How to Remove and Clean the Built-in AE Printer ## Step-by-step guide to safely remove and clean your AE Printer to ensure smooth badge printing. Regular cleaning of the Built-in AE Printer helps maintain optimal printing performance. Follow these steps to remove and clean the printer: 1. **Open the Printer:** Use the provided key to unlock the printer. A flat screwdriver can also be used if a key is not available. 2. **Pull to Release the Whole Printer:** Gently pull the printer out from the kiosk to release it. 3. **Eject the Small Printer Piece:** Pull out the small printer component from the main printer assembly. 4. **Clean the Roller and Printer:** Thoroughly clean the roller and the entire printer. Ensure that no dust, residue, or debris remains that could affect printing quality. 5. **Reinsert the Small Printer Piece:** Carefully place the small printer piece back into the printer assembly. 6. **Reinsert the Whole Printer:** Slide the entire printer back into its slot in the kiosk, ensuring it is properly seated. 7. **Feed Labels Correctly:** Feed labels through the top of the printer with the label side facing up. **FAQs:** 1. **How often should I clean the AE Printer?** Cleaning frequency depends on usage, but it’s recommended to clean the printer whenever print quality decreases or every few months for regular maintenance. 2. **Can I use water or cleaning liquids on the printer?** Avoid using water or liquid cleaners directly. Use a dry, lint-free cloth or a cloth slightly dampened with isopropyl alcohol to clean rollers and surfaces. 3. **What should I do if printing issues persist after cleaning?** If printing problems continue, double-check the label orientation and paper feed. 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