Collect reviews from visitors via SMS, with Google Reviews as the default and additional options like Indeed and Yelp.
The Feedback Platform allows you to automatically collect reviews from visitors via SMS, with Google Reviews set as the default platform. However, you also have the flexibility to direct visitors to additional review platforms such as Indeed, Yelp, and any other system you may use. This can be customized based on the visitor type (e.g., staff, visitors, agency personnel), ensuring that each group is prompted to leave feedback on the most relevant platform for your business.
By setting this up through the portal, you can manage which platforms are available for review, making the process seamless and tailored for each visitor. The SMS invitations are automated and provide an easy way for visitors to leave feedback, helping you improve your online reputation.
FAQs:
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How can I configure the feedback platform for different visitor types?
The platform allows you to customize SMS invitations based on the visitor type. You can choose different review platforms and tailor the message sent to each group (staff, visitors, agencies, etc.). -
What review platforms can I use with the feedback platform?
By default, reviews are collected on Google Reviews, but you can also integrate other platforms like Indeed, Yelp, and any other review system you prefer. -
How does the SMS invitation work for leaving reviews?
After signing out, visitors will receive an SMS that invites them to leave a review. The message will direct them to the default Google Reviews platform, but can include additional options such as Indeed or Yelp, depending on your settings. The process is simple, automated, and customizable.
Important Note:
If you would like to customize the review platforms or set up the Feedback Platform for your specific needs, please reach out to customer support. Our team will assist you in configuring the platform to suit your preferences.