Automating Feedback Requests, Real-Time Alerts, and Portal Management
Collecting feedback from visitors is a critical aspect of maintaining a high-quality visitor experience and continually improving your facility's operations. The Advanced Entry visitor management solution incorporates a streamlined feedback collection process that utilizes SMS or email to gather visitor opinions quickly and effectively.
Workflow for Collecting Visitor Feedback
Step 1: Visitor Check-In
When a visitor checks in using the Advanced Entry kiosk, they are automatically enrolled in the system to receive a feedback request.
Step 2: Sending the Feedback Request
Depending on the information collected during the check-in process (SMS or email), the visitor will receive an automated message containing a link to the feedback page shortly after their visit.
Step 3: Visitor Lands on Feedback Page
Upon clicking the link, the visitor will see a feedback page featuring two emojis: one positive and one negative. The visitor selects an emoji based on their experience.
Step 4: Additional Feedback Options
After choosing an emoji, the visitor has two options:
- Leave a comment for more detailed feedback.
- Post a review on Google.
Step 5: Data Collection in the Portal
All feedback data is automatically collected in the Advanced Entry portal under two distinct tabs:
- Feedbacks: Contains all the visitor comments.
- Reviews: Contains all the Google reviews.
Portal Features for Managing Feedback
Real-time Alerts
The portal offers an option to set up real-time alerts for:
- New comments left in the Feedback tab.
- New Google reviews.
To enable these alerts, go to Settings > Alerts and toggle on the options as desired.
Reply to Feedbacks
In the Feedback tab, you also have the ability to reply to any comments left by the visitors. To reply, simply click the Reply button next to the visitor's comment and type your message.