Learn how to send a survey link via SMS to visitors after they check in to gather real-time feedback.
Our system allows you to collect feedback from visitors by sending them a survey link via SMS upon check-in. This feature enables real-time insights into visitor experience and satisfaction.
How It Works:
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Survey Link Integration – We can add your existing survey link to the system so it can be sent automatically.
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Kiosk Prompt – A question can be added to the kiosk check-in process, such as: Would you like to participate in a survey?
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SMS Delivery – If the visitor selects "Yes," they will receive a text message containing the survey link.
Setup Instructions:
To enable this feature for your facility, please reach out to our Customer Support team. They will assist in:
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Adding your survey link to the system.
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Configuring the kiosk prompt.
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Ensuring proper SMS delivery setup.
FAQs
1. Can we use multiple survey links for different visitor types?
Currently, only one survey link can be used per facility, but you can update it as needed.
2. Is there a way to track who has completed the survey?
Since the survey is hosted externally, tracking completion depends on your survey provider’s analytics.
3. Will visitors receive the survey every time they check in?
Yes, if they select "Yes" at the kiosk prompt, they will receive the survey link via SMS each time they check in.
For further assistance, contact Customer Support.