--- title: Collecting Feedback via SMS or Manual Entry in the Portal description: Easily collect feedback from visitors via SMS or manually through the portal. --- [Skip to content](https://support.advancedentry.com/collecting-feedback-via-sms-or-manual-entry-in-the-portal#main-content) English Show submenu for translations [Customer portal](https://support.advancedentry.com/tickets-view?hsLang=en) ![Logo\_Primary\_RGB-2.png\]](https://support.advancedentry.com/hs-fs/hubfs/Logo_Primary_RGB-2.png?height=40&name=Logo_Primary_RGB-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.advancedentry.com/tickets-view) - [Advanced Entry Portal](https://portal.advancedentry.com/) [Advanced Entry Portal](https://portal.advancedentry.com/) Welcome to Advanced Entry. How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.advancedentry.com/?hsLang=en) 2. [Communications & Feedback](https://support.advancedentry.com/communications-feedback?hsLang=en) 3. [Feedback & Reporting](https://support.advancedentry.com/communications-feedback?hsLang=en#feedback-reporting) # Collecting Feedback via SMS or Manual Entry in the Portal ## Easily collect feedback from visitors via SMS or manually through the portal. Our system offers two options for collecting feedback from visitors: 1. **Automatic SMS Feedback Requests**: Every visitor will automatically receive an SMS requesting their feedback after they visit, streamlining the feedback collection process without any manual effort. 2. **Manual Feedback Requests**: The facility can also go to the 'Feedback' tab in the portal and click on 'Request Feedback' to manually send either an SMS or an email to the visitor, prompting them to leave feedback. These two methods give you flexibility in how you collect feedback, ensuring that you can reach visitors through their preferred communication channel. **FAQs:** 1. **How does the automatic SMS feedback request work?** After each visitor checks out, they will automatically receive an SMS requesting their feedback, making it simple for them to share their thoughts. 2. **Can I manually request feedback through the portal?** Yes, the facility can go to the 'Feedback' tab in the portal, click on 'Request Feedback,' and choose to send either an SMS or email to the visitor asking for feedback. 3. **Can I customize the feedback request messages?** Yes, you can customize the content of both SMS and email feedback requests to fit your facility's needs. 4. **Is feedback collection available for all types of visitors?** Yes, feedback can be collected from all types of visitors, whether they’re staff, residents, or guests. 5. **Can I track the feedback responses?** Yes, all feedback collected through SMS, email, or manual entry is tracked and stored in the portal for easy access and management. - [Getting Started](https://support.advancedentry.com/getting-started?hsLang=en#main-content) - [Onboarding](https://support.advancedentry.com/getting-started?hsLang=en#onboarding) - [Quick Start](https://support.advancedentry.com/getting-started?hsLang=en#quick-start) - [Kiosk Setup & Usage](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#main-content) - [Basic Settings](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#basic-settings) - [Visitor Management](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#visitor-management) - [Interaction & Accessibility](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#interaction-accessibility) - [Branding](https://support.advancedentry.com/kiosk-setup-usage?hsLang=en#branding) - [Printing & Badges](https://support.advancedentry.com/printing-badges?hsLang=en#main-content) - [Printer Basics](https://support.advancedentry.com/printing-badges?hsLang=en#printer-basics) - [Printer Management](https://support.advancedentry.com/printing-badges?hsLang=en#printer-management) - [Printer Models](https://support.advancedentry.com/printing-badges?hsLang=en#printer-models) - [Portal & Online Management](https://support.advancedentry.com/portal-online-management?hsLang=en#main-content) - [User & Permissions](https://support.advancedentry.com/portal-online-management?hsLang=en#user-permissions) - [Visitor Data & Alerts](https://support.advancedentry.com/portal-online-management?hsLang=en#visitor-data-alerts) - [Visitor Tracing](https://support.advancedentry.com/visitor-tracing?hsLang=en#main-content) - [Tracking & Reports](https://support.advancedentry.com/visitor-tracing?hsLang=en#tracking-reports) - [Pre-Registration & Documents](https://support.advancedentry.com/visitor-tracing?hsLang=en#pre-registration-documents) - [Health Compliance](https://support.advancedentry.com/health-compliance?hsLang=en#main-content) - [Health Screening](https://support.advancedentry.com/health-compliance?hsLang=en#health-screening) - [Forms & Notifications](https://support.advancedentry.com/health-compliance?hsLang=en#forms-notifications) - [Security & Access](https://support.advancedentry.com/security-access?hsLang=en#main-content) - [Access Control](https://support.advancedentry.com/security-access?hsLang=en#access-control) - [Identity Verification](https://support.advancedentry.com/security-access?hsLang=en#identity-verification) - [Data Storage](https://support.advancedentry.com/security-access?hsLang=en#data-storage) - [Communications & Feedback](https://support.advancedentry.com/communications-feedback?hsLang=en#main-content) - [Visitor Messaging](https://support.advancedentry.com/communications-feedback?hsLang=en#visitor-messaging) - [Feedback & Reporting](https://support.advancedentry.com/communications-feedback?hsLang=en#feedback-reporting) - [Language Support](https://support.advancedentry.com/communications-feedback?hsLang=en#language-support) - [Reputation Management](https://support.advancedentry.com/reputation-management?hsLang=en) - [Integrations](https://support.advancedentry.com/integrations?hsLang=en) [![Chill listening crop-3](https://support.advancedentry.com/hs-fs/hubfs/Logo_Primary_RGB%20(1).png?width=80&height=24&name=Logo_Primary_RGB%20(1).png "Chill listening crop-3")](https://advancedentry.com/) Copyright © 2026, Advanced Entry