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      Google Review Management through the Portal

      Access all Google reviews posted to your profile, including those not generated by Advanced Entry.

      Our portal displays all Google reviews posted to your profile, even those not generated by Advanced Entry. This feature enables facilities to manage all their Google reviews from one place. If you need to reach out to a reviewer, you can cross-reference the review details with the entry logs in the portal. By matching the reviewer's name and entry time, you can find the visitor’s contact information for follow-up.

      Additionally, the Google Reviews tab provides a direct link to view each review on Google. From this tab, you can respond to the review directly using your Google account, ensuring timely and personalized responses.

      Note: The name used in the Google review may differ from the name a visitor enters at the kiosk. However, you can attempt to match the reviewer's details with their entry logs through the Entries tab, using the time of entry and other available data to identify the visitor.

      FAQs:

      1. What Google reviews can I view in the portal?
        The portal shows all Google reviews linked to your profile, including reviews not generated by Advanced Entry.

      2. How can I use the entry logs to contact a reviewer?
        You can compare the Google review details with the entry logs by matching the reviewer's name and entry time to find the visitor’s contact details for follow-up.

      3. What if the name on the Google review is different from the name entered at the kiosk?
        While the name in the Google review may not always match the name entered at the kiosk, you can use the Entries tab to cross-check the reviewer's details against the time of entry and other available information to locate the visitor’s contact info.

      4. Can I respond to reviews directly from the portal?
        Yes, you can view the review on Google directly from the Google Reviews tab and respond using your Google account.

      5. Why might I want to contact a reviewer?
        You may need to contact a reviewer to address their concerns, thank them for positive feedback, or clarify any issues mentioned in their review.